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Case study2026

OrderKit

Branded online ordering for independent restaurants

Visit OrderKit
  • SaaS
  • Ordering
  • Multi-tenant
  • Loyalty
OrderKit product screenshot

(Summary)

OrderKit gives independent restaurants a branded ordering page on their own subdomain, a real-time kitchen dashboard, built-in rewards, and subscription billing — so they keep their customers and their margin.

01

The problem

Third-party delivery apps take a large cut of every order and own the customer relationship. For independent restaurants in Prince George, direct online ordering means keeping margin, owning email and phone data, and building repeat business on their own terms.

OrderKit is a subscription platform where each restaurant gets a fully branded ordering experience — menu, checkout, order tracking, and a loyalty program — plus a dashboard designed to run from a tablet at the counter.

02

A branded storefront for every restaurant

Each restaurant gets its own subdomain — their name, their colours, their menu. Customers browse categories, customize items with modifiers, and check out as a guest or with an account to earn rewards.

Restaurants can customize the look and feel, run promo banners, and set their own hours — including special schedules for pop-ups, markets, and holidays. When they're not taking orders, the menu can stay visible while checkout is paused.

  • Two layout themes with full colour and font customization
  • Guest checkout or account-based ordering with loyalty points
  • Same-day pickup scheduling, including orders placed before opening
  • Order confirmation with live status updates and directions
03

Built for the kitchen

The live orders dashboard is the operational heart of the product — designed for a browser tab or tablet at the counter. New orders arrive with an audio alert and move through a clear status flow from received to ready.

Scheduled pickups, rush-period capacity limits, and a pause toggle give owners control during busy service. Staff can cancel with a reason, flag problem orders, and block repeat offenders — without leaving the queue.

04

Everything owners need behind the scenes

The menu builder supports categories, modifier groups, draft-and-publish items, sold-out toggles, and a badge library for labels like "New" or "Spicy". Modifier groups are defined once and reused across items, so menus stay easy to maintain as they grow.

A service calendar handles closures, special hours, and pop-up locations on top of the regular weekly schedule. Rewards, customer profiles, analytics, staff accounts, and subscription billing are all managed from the same dashboard.

05

Our approach

OrderKit is intentionally focused — it's an ordering tool, not a website builder or a delivery marketplace. Restaurants link to their OrderKit page from wherever they already market themselves and keep the relationship with their customers.

We designed for the realities of a small kitchen: fast order intake, minimal taps to advance status, and clear communication to the customer at every step. The product ships from Prince George and is built for the independents who operate here.